Shipping Policy

Effective Date: April 2025

At The Smooth Essence, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Shipping Locations

We currently ship within the United States.

2. Shipping Costs

We offer free standard shipping on all U.S. orders.

3. Order Processing Time

Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays).

• Orders placed before 5:00 PM EST are reviewed the same business day

• Orders placed on weekends or holidays begin processing on the next business day

4. Estimated Delivery Time

Estimated delivery times vary depending on product type and destination.

• Standard shipping: 7–21 business days

• Larger equipment or specialty items may require additional transit time

Delivery estimates may vary due to carrier delays, weather conditions, or other factors outside our control.

5. Shipping Carriers

We work with trusted shipping partners including:

• USPS

• UPS

• FedEx

• Freight carriers for larger equipment when required

6. Order Tracking

Once your order ships, you will receive tracking details by email, including:

• Tracking number

• Carrier name

• Shipment status updates

If you need assistance tracking your order, please contact our customer support team.

7. Delivery Issues

Delayed or Lost Packages

If your order is delayed beyond the estimated timeframe, please contact us at:

support@thesmoothessence.com
+1 (855) 707-2171

If a shipment is confirmed lost, we will assist with a replacement or refund where appropriate.

Damaged Packages

If your package arrives damaged:

• Take photos of the packaging and product

• Contact us within 7 days of delivery

We will review the issue and arrange a replacement or refund where applicable.

8. Missing Items

If an item is missing from your order, please contact us within 7 days of delivery and include your order number.

We will investigate and resolve the issue promptly.

9. Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout.

If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.

10. Returns and Refunds

Returns are accepted within 30 days of delivery for eligible items.

Refunds are processed within 10 business days after returned items are received and inspected.

For full details, please refer to our Return & Refund Policy.

11. Contact Us

The Smooth Essence
Email: support@thesmoothessence.com
Phone: +1 (855) 707-2171
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST