Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Shipping Time & Delivery Expectations

Shipping times may vary based on the brand. Some items ship the same business day, while others may take 1–2 days to process. In rare cases, there may be unexpected delays. Most customers receive their orders within 4 to 7 days. If a product requires additional time to ship, this will be noted on its page. We take pride in offering some of the fastest processing and delivery times in the industry, backed by exceptional customer support.

Accepted Payment Methods

We accept multiple payment options, including Visa, MasterCard, American Express, Discover, as well as Apple Pay and Google Pay for your convenience.

Return Policy

All purchases are covered by our 30-Day Money-Back Guarantee.
For full details, please see our Return Policy at the bottom of this page.

Order Cancellations

You may cancel your order before it ships for a full refund. To do so, contact us right away at support@thesmoothessence.com If your order has already shipped, our 30-Day Return Policy will apply.

Damaged Items

Please inspect your order upon delivery. If there’s visible damage—or if you suspect damage but couldn’t inspect the package—note it on the delivery receipt.
If your item arrives damaged, send photos to support@thesmoothessence.com so we can quickly arrange a replacement or refund.

How to Place an Order

Ordering is easy!

• Online: Click “Add to Cart” on the product page and follow the checkout process.
• By Phone: Call us at (855) 707-2171 for direct order placement and confirmation.

Tracking Your Order

After placing your order, you’ll receive an email confirmation with shipping information. Once your item ships, we’ll send a shipping confirmation with tracking details.
If any item is out of stock, we’ll notify you within one business day. While we aim to keep all items in stock, high demand may occasionally cause temporary shortages.

Order Confirmation

You will receive an order confirmation email after placing your order. We recommend printing or saving it for your records.
Please ensure your email address is entered correctly to receive important updates.

Modifying Your Order

Need to make a change? Contact us at support@thesmoothessence.com before your order ships.
If there’s a price difference, we’ll either adjust your card or send a custom invoice.
Changes cannot be made once the order has been dispatched.

For any questions or immediate help, please contact us at support@thesmoothessence.com or call (855) 707-2171.