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SMS Messaging Policy

SMS Messaging Policy

The Smooth Essence offers SMS text messaging for customer support and service-related communications.

Consent to Receive SMS Messages

By providing your phone number through our website contact form and selecting the SMS consent checkbox, you expressly consent to receive recurring SMS text messages from The Smooth Essence related to:

  • Customer service responses

  • Product inquiries

  • Appointment confirmations

  • Order confirmations

  • Shipping and delivery updates

Consent is collected through a non-prechecked checkbox located directly under the phone number field on our contact form. Users must actively select this checkbox to agree to receive SMS messages.

Message frequency varies depending on your interaction with us.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message. After you send STOP, you will receive one final confirmation message and no further messages will be sent unless you opt in again.

For assistance, reply HELP or contact us at support@thesmoothessence.com.

We do not send unsolicited promotional messages and do not share phone numbers with third parties for marketing purposes.

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