Product Quality Guarantee
Product Quality Guarantee
At The Smooth Essence, your satisfaction is our top priority. That’s why all our products come with a quality guarantee and are protected by the manufacturer’s warranty. For warranty specifics on a particular item, feel free to reach out to us directly.
What to Do If Your Item Arrives Damaged
- When your order is delivered, please inspect the packaging carefully.
- If you see any visible damage—even just on the box—note it on the delivery receipt before signing.
- If you’re unable to inspect it at the time of delivery but suspect damage, write "suspected damage" on the receipt.
If your product is indeed damaged
- Take clear photos of the item and packaging.
- Email them to us at support@thesmoothessence.com
- We’ll respond promptly—typically within one business day—to arrange either a replacement or a full refund.
